Technical Author Training

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Technical Writer
Gloucestershire

Usability Testing and Feedback

Software / web-based products

As a former Software Product and Quality Manager, I specialised in making software very user-friendly; it needed to be almost instinctive to use, so that the user didn't need to reach for the manual every time they wanted to do something.

I have a design adage: Don't Make Me Guess!ˮ

So if your software needs a little help, just ask.

As a technical writer, I am often one of the first "outside users" to use my client's software in earnest, exploring every corner because I need to write about it. This allows me to offer very useful feedback on usability, and I often find a few bugs as well.

As one manager put it, "It's been great - you've given us a year's user feedback in a couple of weeks! Thank you."  

Equipment Usability

I have helped companies with usability feedback on their products. My business background includes mechanical, electromechanical and electronics design, and I managed a Technical Drawing Office for a while. I have a flair for good usability, so call me and tell me what you need.