Usability Testing and Feedback
Software / web-based products
As a former Software Product and Quality
Manager, I specialised in making software very user-friendly;
it needed to be almost instinctive to use, so that the user
didn't need to reach for the manual every time they wanted to
do something.
I have a design adage:
“Don't Make Me Guess!ˮ
So if your software needs a little help, just ask.
As a technical writer, I am often one of the first "outside
users" to use my client's software in earnest, exploring every
corner because I need to write about it. This allows me to offer
very useful feedback on usability, and I often find a few bugs
as well.
As one manager put it, "It's been great - you've given us a
year's user feedback in a couple of weeks! Thank you."
Equipment Usability
I have helped companies with usability feedback on their
products. My business background includes mechanical, electromechanical
and electronics design, and I managed a Technical Drawing Office
for a while. I have a flair for good usability, so call me and
tell me what you need.
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