Using Technical Writers for your business or industry
^ Sound on - click to play
Are your manuals doing their best for your business?
Is your documentation "up to scratch"? Professional-looking,
easy to find the information, easy to read?
For some companies, sales aren't as good as you would like.
Some companies have too many support calls, which means your Support
Costs are too high. A common reason is that the manuals are hard work,
so they find it easier to pick up the phone.
True story: A major local authority threw out a large, turnkey computer
installation because the documentation was unusable. My client won a
very large order for the replacement system, on the quality of the Help
Guide that we produced.
Most people who write manuals have never been trained in best practices.
They do their best with their technical knowledge and their writing
skills. Unfortunately, many of them know the subject matter perhaps
too well, and it needs the help of an outside technical writer to explain
it in simple language to a new user - who may be a complete layman.
to
the rescue!
This is where professional Technical Writers can help.
You can use a specialist in communicating technical or complex ideas
into easy English, for your particular target reader groups.
We can tackle almost any technology; in fact
Our Technical Writers business started in 2000, and we find we can help
clients involved in almost any technology. Since then we have helped
hundreds of people in over 160 companies in 10 countries, to improve
their technical documentation.
For example, recently this has included:
Laser-scanning metrology equipment: technical
manuals and help guides
Web-based Security System: software help guide
Cardiac research department at the University
of Oxford: technical manual and software help guide
Crown Agents - I edited the entire database of
medical and technical equipment for all the hospitals in India
Hand-operated tugs for moving heavy loads around
factories - technical manual
BP Shipping oil fleet management software - help
guide used on all their ships worldwide
- and so on.
Do your manuals need the help of a technical writer?
To give your documentation a new, professional look? Something easy
to read, and to impress your customers?
Added Value for your business
We are not just Technical Writers, we are trouble-shooters
too. We often help clients to improve their products - all included
in the service. With over 20 years' experience in technical sales
and marketing, product management and QA, as well
as technical documentation, we can often give usability feedback as
the authoring job progresses.
Call us
Why not pick up the phone and contact me, Philip
Tory, on 01452 500639. Let's just talk about what you
might need help with. No obligation.
to
the rescue!