Technical Author Training

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Technical Writer

Cost Benefits of learning to write Professional Documentation

If you and your team take my Technical Author Training Course, there are many benefits to you and your company.

Financial and Non-Financial Benefits

There are benefits in many ways:

Processes: Increased Efficiency / Productivity / Lower Costs

With improved instructions and procedures, your staff can learn their tasks quicker, carry them out with fewer mistakes and with better accuracy. This saves you money.

Processes: Decreased Risk

If your staff or customers really understand your instructions / procedures properly at the first reading, then there are likely to be fewer mistakes, lower risk, and fewer accidents. This saves you money.

Products or Services: Improved Quality

Properly-written documentation aims to help your business, not just to explain the product.

I use best practices to write your manuals and help guides so that your readers or employees will understand the task more clearly. The aim is:

  • fewer mistakes
  • fewer complaints
  • fewer questions
  • fewer Support Calls - they just get on with the job, and get it right first time.

This means that the quality of your products and services can improve. This saves you money.

Customers: Improved Satisfaction

Manuals and Instructions written in a professional, easy English manner, mean that your Customers can use your products or service more efficiently, do their job better and quicker, so they are satisfied with what they have bought from you. This can lead to repeat business. This earns you money.

Finances: More orders

If your customers are happy, there is a better chance they will order more from you. They also tell other people, and these can become sales referrals: word-of-mouth is very a effective Sales aid.  This earns you more money!

Reduce the cost of your Support Calls

  • Good documentation reduces complaints because customers can find the answers without phoning your help desk.

  • Proper search facilities mean they can find information easily.

  • Correct use of language means they can understand what it says.

  • This can reduce your support overheads considerably.

Improve your Sales with better documentation

A Help file or Manual that impresses people is a Sales Aid. Good documentation shows that you care about your customers. That's where we can help, with our one-day technical author training course.

Help your Users to train themselves

"It's great. I give new staff one module to learn, and they are moving on to the next by themselves!"
- Sheena W.,  Team Leader, Eagle Star Pensions.

  • Learn how to create and structure Help files and Manuals, so that readers can teach themselves how to use your product / service; or learn correct procedures, etc.
  • This adds value, because it saves considerably on one-on-one training of new staff.

Learn how to write technical Plain English. Here are some of the benefits:

New manual saved 125 support calls a month

"In one test, customers who used the clearly written manual made about 125 fewer calls a month than customers who used the old manual."
- Cathy J. Spencer & Diana Kilbourn Yates, A Good User's Guide Means Fewer Support Calls and Lower Support Costs, 42 Technical Comm. 52 (1995).

Royal Mail saved 1/2 million in 9 months by rewriting their forms

When you move to a new address, you complete a redirection-of-mail form for Royal Mail.

The old form was so confusing that there was an 87% error rate when customers filled it in. This cost Royal Mail about 10,000 a week trying to sort out the problems caused. 

Authoring specialists redesigned the form, and this substantially reduced the error rate, saving Royal Mail 500,000 in the next nine months. Worth it? Oh yes!

Read more about the author on my Technical Writing Course web site. The link is on the Home page.