More about the Technical Writing Course
If you don't have the people in-house (yet) to write your
Technical Manuals, this course will help you.
- Science and engineering education to postgraduate
level at four universities.
- Wide industrial experience in various technologies.
If you don't have the skills to write your
own technical documentation, you and your team
can learn from this self-study, 150-page
You can use these skills for
all sorts of subjects. Here are my examples:
Help Desk Procedures
Plant Monitoring Procedures
Financial Services Procedures
Online Internet Services
System Admin Handbooks
Quick Start Guides
Software Upgrade Manuals
Latest high-tech astronomical
author with technical, engineering, sales and business experience, I
have made a positive contribution to all my clients,
above and beyond just writing a Manual or an Online
Technical Experience includes -
- Radio transmitters and receivers
- Computer systems
- Electronics and electrical
- Electro-mechanical design
- Software Product Manager
- Software QA Manager
- Production line QA
- Technical Drawing Office management
- Supplier and client liaison
- PC construction & repair; power
Manual and Help Guide for University of
Oxford, Cardiac research
"Philip wrote a software User Manual
and an online Help Guide, as documentation
deliverables for my EU-funded project. He
completed these on time, with the right balance
of technical detail and user-friendly language.
This was particularly impressive as the guides
discussed the cutting edge of a specialist
subject (computer models of cardiac
Philip was willing (and able) to learn enough
about this subject to make it intelligible to
others. To do this, he had to get information
out of our programmers: he refused to take “no”
for an answer, but did it with grace and style.
Thank you very much! "
- Katherine Fletcher, Project Manager,
Department of Physiology, Anatomy and Genetics,
University of Oxford.
Several Manuals and Online Help Guides for
the BP Shipping oil fleet worldwide
For an Installation Guide:
"I - am - impressed!
Now I know why we use a Technical Author."
- Nick Loizos, Business Analyst, BP Shipping.
Manuals and Online Help Guides for Gemini Data
"It's absolutely fantastic! It's so thorough, and
way beyond what we imagined."
- Natalie Roy, Product Manager.
"Your observational skills have not gone unnoticed.
We really appreciate it."
- Tom Galvin, Programmer.
Online Help Guides for Edge IPK Ltd
must say that there's been some excellent feedback.
Everyone is saying that the Help text is very well
written; they like the style. A lot of Help tends
to be very dry, very hard work, but yours are a
good read - it's been well received. You're
stealing the show at the moment!"
- Tony Hall, Software Development.
Online Help Guide for Enigma Health Ltd
customers) thought it was brilliant ... really good.
They had a look through it, and everything was clear,
concise and easy to access; colours and diagrams
made it really easy to read. I'd like you to know
you're doing a really good job."
- Fariha Hayat, Training Manager.
Online Help Guide for Medical Data Services
a quick note to say how delighted both the Managing
Director and myself are with the WinTAPS help file.
It is extremely easy to understand and the writing
style is a tribute to "plain English". I know that
it hasn't been the easiest of jobs to do, but your
results and effort have produced a professional,
well written, fully explanatory document that will
be a distinct advantage to WinTAPS in the future.
We are very impressed with it, particularly the
animations that you use - I think they're extremely
good. They say a thousand words in one simple action.
Everyone who has contacted Tech Support has been
told about this Help file, and they're all looking
forward to it."
- Richard Carpenter - Development
for Joh nson Security
"We've never had Manuals as good as this before!"
- Boyko Bejaniyski M.Sc.,
Systems Engineering Manager.
Online Help Guide for CDE Solutions Ltd
had a look at the Help file over the weekend, and
it's brilliant! You've pitched it just right. It
looks better than the product itself."
Zamitt, Development Manager.
"I do like the Help Text; it's really plain and
easy. You've given us more than just the Help text,
you've given us an outside view. It's been invaluable.
You've given us about 12 months of customer feedback
in just a few weeks!"
- G. Beddard, Data Architect.
Manuals and Online Help Guides for
and Eagle Star Pensions
Some of the many Application and Procedure Help
"The Procedure Help file you did is great! New staff
are training themselves. I give them one procedure
to learn, and they're moving on to the next one."
- S. Winnan, Team Leader.
"I've heard a lot of good comments about these help
files ... I would have no hesitation in recommending
Philip for similar work"
- P. Ayres, Business Systems Program Manager.
Online Help Guide for Elsevier Science
just wanted to let you know that I have spent some
time looking at the Procedures Guide. It looks really
great and extremely user friendly."
Help Desk Team Leader, Elsevier Science, New York.
"I hope they pay you a lot of money, my friend -
you're worth every penny!"
- Rob Marsh,
Senior HelpDesk Analyst, Oxford.
Online Help Guide for NDC Health, Droitwich
"The help file has been very well received by our
staff and customers. If you ever need a reference
site in the future, I will be happy to help in any
way I can. Everyone at NDC was extremely pleased
with your work."
- Steve Marriott, Marketing Manager.
Online Help Guides for Quota Pty, Sydney, Australia
"We shipped your Help Guide to our new Hobart City
client and he was absolutely delighted with them.
He said that if he had help notes like that with
his old system he would not have had to get rid
of it !"
- John Williams, Managing
Manuals and Online Help Guides for Torex Leisure
from actual end users:
me at a glance to see what may be useful to
our particular system."
and easy to understand. Very user friendly."
helpful than previous style."
way of passing on Training info."
highlights new features."
are clearly identified, so can be given to appropriate
that these upgrade notes are now in layman's
terms - please produce new manuals in this style
computer illiterate - nice, simple, informal
[installing the software] very easy because
of the information and the presentation."